Welcome to Carnets de route

Carnets de route contains information specifically aimed at refugees and refugee claimants, as well as the people assisting them. Carnets de route is intended to help you with the process of settling in when you arrive and during your first few years in Québec. 

 

With Carnets de route, you will enjoy an engaging experience: reliable, organized and accessible information about Québec society, steps to take, to-do lists, timelines, summary diagrams and much more!

 

Select whether you would like to view the website in English or French, then answer the following three questions to be directed to the right information.

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Image of a permanent resident card
Example of a permanent resident card
Did you arrive in Canada with permanent residency?
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Image of a positive Notice of Decision from the IRB
Example of a positive Notice of Decision from the IRBImmigration and Refugee Board of Canada
Have you received the IRBImmigration and Refugee Board of Canada ’s decision after your hearing?
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Are you using a public computer?
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Your profile

Refugee Claims

You have made a refugee claim at a port of entry or from inside Canada. You are waiting for your hearing to determine whether you will be recognized as a refugee or person in need of protection.

Accepted Refugee Claims

After making a refugee claim in Canada, you have had your hearing and have been recognized as a refugee or person in need of protection. You can apply for permanent residency.

Refused Refugee Claims

You have had your hearing and have not been recognized as a refugee or person in need of protection. You are exploring the different options available to you.

Refugees

You arrived in Canada as a refugee and with permanent residency. You are being supported by a host organization or sponsorship group (sponsor) during your first year in Québec.

Resources

The Carnets de route project contains the information needed for refugees and refugee claimants to settle in. We provide a limited number of key resources. For additional resources near you and depending on your needs, please see other resource directories already available in Québec, like 211 or The Welcome Guide by Welcome Collective.

We are not responsible for the availability of the services offered by the resources in Carnets de route. Please note that their contact information may differ from the information shown here. 

211

Multilingual  phone line (over 200 languages) – Information and referral service for social and community services

911

Available 24/7 – For immediate emergency assistance (police, ambulance, fire department, etc.)

Adoption in Québec – Government of Québec

Information about the procedures for placing a child for adoption

AGIR Montréal

Multilingual – Support for LGBTQIA+ migrants

Book a medical appointment – Clic Santé

CALACSCentre d’aide et de lutte contre les agressions à caractère sexuel (Centre for help and prevention against sexual assault)

Directory to find support if you experience sexual violence (women and gender-diverse people)

Canadian Orientation Abroad Participant Workbook – IOM

Multilingual

Participant workbook: Canadian Orientation Abroad Participant Workbook – IOM
“O Canada – conversations dialogue” audio guide: Canadian Orientation Abroad: O-Canada Conversations
“O Canada” mobile application: O Canada – App Store 

    CAP santé mentale

    Support, tools and grouping of organizations for loved ones of people with mental health issues

    Complaints section or Ombudsman at different institutions 

    Find an ombudsman to file a complaint about an institution

    Contraception- Fédération du Québec pour le planning des naissances

    To understand contraception, its advantages and disadvantages and the cost in Québec. For everyone, including 2SLGBTQIATwo-spirit, lesbian, gay, bisexual, trans, queer, intersex, asexual and additional sexual orientations and gender identities + people. 

    Directory of birth centres in Québec – Regroupement Les sages-femmes du Québec

    To find midwife services near you

    Find a crisis centre – Regroupement des services d’intervention de crise du Québec

    Specialized crisis intervention services for people in distress

    Find a SAAQSociété de l’assurance automobile du Québec service outlet – Government of Québec

    Find a screening clinic for 2SLGBTQIATwo-spirit, lesbian, gay, bisexual, trans, queer, intersex, asexual and additional sexual orientations and gender identities + people

    Directory of clinics in different regions of Québec

    Finding a CLSCLocal community service centre – Government of Québec

    Finding a Doctor – The Welcome Guide – Welcome Collective

    Greater Montréal – List of medical clinics that accept IFHPInterim Federal Health Program coverage

    Grossesse Secours

    For reliable and non-judgmental answers to your questions about an unplanned pregnancy
    Anywhere in Québec 

    Health Passport- The Refugee Centre

    Downloadable tool to make a note of your medical information before an appointment.

    IFHPInterim Federal Health Program Toolkit – CERDACentre d’expertise sur le bien-être et l’état de santé physique des réfugiés et des demandeurs d’asile

    Information about the IFHPInterim Federal Health Program

    Info-Santé 811

    Available 24/7 – Health advice and referrals

    Info-Social 811

    Available 24/7 – Social services advice and referrals

    Intervention network for persons affected by organized violence (RIVOIntervention network for persons affected by organized violence ) 

    Mental health services for people covered by the IFHPInterim Federal Health Program , by referral only and with a medical prescription

    It’s a plan – Society of Obstetricians and Gynaecologists of Canada

    Questionnaire to learn about available methods of contraception 

    La Maison Bleue

    Greater Montréal – Support and perinatal services for pregnant people and families with children aged 0–5

    List of hospitals in Québec

    Emergency rooms available 24/7 

    Local Service Quality and Complaints Commissioner at health facilities

    File a complaint if you experience discrimination, are refused treatment or receive inadequate care from a health facility like an FMGFamily medicine group , a hospital or a CLSCLocal community service centre .

    Ma grossesse service – Government of Québec

    Multilingual – Pregnancy follow-up, support and information

    Maison Multiethnique Myosotis

    Greater Montréal – Multilingual – Mental health support

    Obtaining abortion services – Government of Québec

    Information about abortion services, including a directory of clinics that offer these services.

    RAMQRégie de l’assurance maladie du Québec

    Répertoire de ressources en santé et services sociaux – Government of Québec 

    Book an appointment: 

    Resources offering abortion services – Government of Québec

    Sex & U

    Resource with reliable information about sexual and reproductive health 

    SOS Grossesse

    For reliable and non-judgmental answers to your questions about an unplanned pregnancy
    Anywhere in Québec 

    SOS Grossesse Estrie

    For reliable and non-judgmental answers to your questions about an unplanned pregnancy
    For residents of Estrie 

    Suicide prevention

    Available 24/7 – For crisis situations

    Text: 535353

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