Carnets de route contains information specifically aimed at refugees and refugee claimants, as well as the people assisting them. Carnets de route is intended to help you with the process of settling in when you arrive and during your first few years in Québec.
With Carnets de route, you will enjoy an engaging experience: reliable, organized and accessible information about Québec society, steps to take, to-do lists, timelines, summary diagrams and much more!
Select whether you would like to view the website in English or French, then answer the following three questions to be directed to the right information.
Your profile
Refugee Claims
Accepted Refugee Claims
Refused Refugee Claims
Refugees
Resources
The Carnets de route project contains the information needed for refugees and refugee claimants to settle in. We provide a limited number of key resources. For additional resources near you and depending on your needs, please see other resource directories already available in Québec, like 211 or The Welcome Guide by Welcome Collective.
We are not responsible for the availability of the services offered by the resources in Carnets de route. Please note that their contact information may differ from the information shown here.
211
Multilingual – Information and referral service for social and community services
811 Info-Santé
811 Info-Social
911
Available 24/7 – For immediate emergency assistance (police, ambulance, fire department, etc.)
Academic Aid – The Refugee Centre
Help applying for a study permit, finding computers and post-secondary bursaries, etc.
Adult Learnline (Info Apprendre)
Support, listening and reference service in education (particularly on training offers)
AGIR Montréal
Multilingual – Support for LGBTQIA+ migrants
Alloprof and Alloprof Parents
Book a medical appointment – Clic Santé
Book an appointment – Répertoire de ressources en santé et services sociaux – Government of Québec
Canada Revenue Agency
Canadian Human Rights Commission
Information and support if you experience discrimination
Canadian Orientation Abroad Participant Workbook – IOM
Multilingual
Participant Workbook: Canadian Orientation Abroad Participant Workbook – IOM
Audio Guide “O Canada – conversations dialogue”: Canadian Orientation Abroad: O-Canada Conversations
Mobile application “O Canada”: O Canada – App Store
CAP santé mentale
Support, tools and grouping of organizations for loved ones of people with mental health issues
CAVACCrime Victims Assistance Centre
Classes and Workshops – The Welcome Guide – Welcome Collective
Greater Montréal – Affordable language classes and workshops
CNESSTCommission des normes, de l’équité, de la santé et de la sécurité du travail
Commission des droits de la personne et des droits de la jeunesse du Québec
Information and support if you experience discrimination
Community legal clinics – The Welcome Guide – Welcome Collective
Complaints section or Ombudsman at different institutions
Find an ombudsman to file a complaint about an institution
Cost of education – Les cégeps du Québec
Employment Rights – The Welcome Guide – Welcome Collective
Énergir
Fauxavocat.ca (Fake Lawyers) – Barreau de Montréal
Anonymous and confidential
Find a centre de services scolaires – Fédération des centres de services scolaires au Québec
Find a commissioner for oaths – Justice Québec
Find a community justice centre
Find a community legal centre – Commission des services juridiques
Find a daycare centre – Government of Québec
Find a drop-in daycare centre – Association des haltes-garderies communautaires du Québec
Find a family community organization – Fédération québécoise des organismes communautaires Famille
Find a family organization – Confédération des organismes familiaux du Québec
Find a housing committee – Coalition of Housing Committees and Tenants Associations of Québec
Find a lawyer – Barreau du Québec
To find a lawyer and/or check they have the right to practise
Find a legal aid office – Commission des services juridiques
Find a notary – Chambre des notaires du Québec
Find a perinatal resource centre – Réseau des CRP du Québec
Information for future parents and parents of children aged 0–2
Find a Post Office – Canada Post
Find a SAAQSociété de l’assurance automobile du Québec service outlet – Government of Québec
Find a Service Canada office in Québec
Find a social pediatrics centre – Alliance québécoise de la pédiatrie sociale en communauté
Support for youth and families in difficulty
Find an Immigration Consultant – College of Immigration and Citizenship Consultants
To find an immigration consultant and/or check they have the right to practise.
Click on “Find a Regulated Canadian Immigration Consultant who is able to represent clients before the Immigration and Refugee Board of Canada (RCIC-IRBs)” to ensure that your consultant has the RCIC-IRBImmigration and Refugee Board of Canada licence to represent you before the IRBImmigration and Refugee Board of Canada .
Find an immigration consultant – Québec Register of Immigration Consultants
To find an immigration consultant and/or check they have the right to practise
Find an immigration lawyer – AQAADIAssociation québécoise des avocats et avocates en droit de l’immigration (Québec Immigration Lawyers Association)
To find an immigration lawyer and/or check they have the right to practise
Find an immigration legal aid office – Legal Aid Montréal | Laval
Find an organization offering services to single-parent or blended families – Fédération des associations de familles monoparentales et recomposées du Québec
Finding a CLSCLocal community service centre – Government of Québec
Finding a Doctor – The Welcome Guide – Welcome Collective
Greater Montréal – List of medical clinics that accept IFHPInterim Federal Health Program coverage
Google Translate
Hydro-Québec
IFHPInterim Federal Health Program Toolkit – CERDACentre d’expertise sur le bien-être et l’état de santé physique des réfugiés et des demandeurs d’asile
Info-Alpha
Find literacy classes (in French) or literacy and French classes
Information kit | Government of Québec
Multilingual – Pamphlets about the school system for immigrant parents
Main website in French only
Information to learn French – Government of Québec
Inforoute FPT – Compétences Québec
Interligne
Helpline specifically for 2LGBTQIA+ people – Available anytime by phone, text, email and chat
Intervention network for persons affected by organized violence (RIVOIntervention network for persons affected by organized violence )
Mental health services for people covered by the IFHPInterim Federal Health Program , by referral only
IRCCImmigration, Refugees and Citizenship Canada – Government of Canada
iTranslate
JuridiQC – Justice Québec
General information about separation and divorce
La Maison Bleue
Greater Montréal – Support and perinatal services for pregnant people and families with children aged 0–5
Learning French – Francisation Québec
Registration for Government of Québec French courses
Most website in French only
Leave for victims of domestic or sexual violence – CNESSTCommission des normes, de l’équité, de la santé et de la sécurité du travail
Legal clinic – ICW-CTTI
Legal services – The Refugee Centre
LGBTQ+ Compass – Montréal LGBTQ+ Community Centre
2SLGBTQIATwo-spirit, lesbian, gay, bisexual, trans, queer, intersex, asexual and additional sexual orientations and gender identities + – Multilingual – Discussion groups, workshops.
List of hospitals in Québec
Ma grossesse service – Government of Québec
Multilingual – Pregnancy follow-up, support and information
Mail forwarding by Canada Post
Maison Multiethnique Myosotis
Make an appointment for your driver’s licence – SAAQSociété de l’assurance automobile du Québec
MIFIMinistère de l’Immigration, de la Francisation et de l’Intégration (du Québec) – Government of Québec
Mouvement Action-Chômage
Found in many cities throughout Québec. Search for “Mouvement Action-Chômage” online with the name of your town or region.
Naître et grandir
Information for future parents and parents of children aged 0–8
Office de la protection du consommateur
If you have experienced fraud or for information
Ordre des traducteurs, terminologues et interprètes agréés du Québec
Première ressource – Aide aux parents
Workshops and mobile clinics on parenting and parent-child relationships
Qualifications Québec
For the recognition of prior learning and acquired competencies
Québec Ombudsman
To file a complaint with a government organization, ministry or health institution
Québec school system tool – TCRITable de concertation des organismes au service des personnes réfugiées et immigrantes
Multilingual – Series of videos. Some information may not be up to date.
- French: Système scolaire québécois (French) – TCRI
- English: Système scolaire québécois (English) – TCRI
- Spanish: Système scolaire québécois (Spanish) – TCRI
- Arabic: Système scolaire québécois (Arabic) – TCRI
- Creole: Système scolaire québécois (Creole) – TCRI
- Dari: Système scolaire québécois (Dari) – TCRI
- Nepali: Système scolaire québécois (Nepali) – TCRI
- Kinyarwanda: Système scolaire québécois (Kinyarwanda) – TCRI
- Mandarin: Système scolaire québécois (Mandarin) – TCRI
- Bengali: Système scolaire québécois (Bengali) – TCRI
RAMQRégie de l’assurance maladie du Québec
Registry of licenced agencies – CNESSTCommission des normes, de l’équité, de la santé et de la sécurité du travail
Resources offering abortion services – Government of Québec
Revenu Québec
SayHi
Service Quality and Complaints Commissioner at the health institution
If you experience discrimination or to file a complaint about a health institution
Sexual Violence Helpline
Available 24/7 – Help if you experience sexual violence – phone and chat
SimulAide – Government of Québec
SOS Violence conjugale
Available 24/7 – Help if you experience domestic violence
Phone, text and chat available
Text: 438-601-1211
Stella
Suicide prevention
TALTribunal administratif du logement
Tarjimly
A mobile app that lets you interact with a volunteer interpreter online
Tel-jeunes
Support for youth
Phone, text and chat available
Text: 514-600-1002
Tel-jeunes – Parents
Support for parents of youth
Phone and chat available
Translating Documents – The Welcome Guide – Welcome Collective
Greater Montréal – Organizations and individuals that can translate documents