Welcome to Carnets de route

Carnets de route contains information specifically aimed at refugees and refugee claimants, as well as the people assisting them. Carnets de route is intended to help you with the process of settling in when you arrive and during your first few years in Québec. 

 

With Carnets de route, you will enjoy an engaging experience: reliable, organized and accessible information about Québec society, steps to take, to-do lists, timelines, summary diagrams and much more!

 

Select whether you would like to view the website in English or French, then answer the following three questions to be directed to the right information.

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Image of a permanent resident card
Example of a permanent resident card
Did you arrive in Canada with permanent residency?
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Image of a positive Notice of Decision from the IRB
Example of a positive Notice of Decision from the IRBImmigration and Refugee Board of Canada
Have you received the IRBImmigration and Refugee Board of Canada ’s decision after your hearing?
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Are you using a public computer?
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Your profile

Refugee Claims

You have made a refugee claim at a port of entry or from inside Canada. You are waiting for your hearing to determine whether you will be recognized as a refugee or person in need of protection.

Accepted Refugee Claims

After making a refugee claim in Canada, you have had your hearing and have been recognized as a refugee or person in need of protection. You can apply for permanent residency.

Refused Refugee Claims

You have had your hearing and have not been recognized as a refugee or person in need of protection. You are exploring the different options available to you.

Refugees

You arrived in Canada as a refugee and with permanent residency. You are being supported by a host organization or sponsorship group (sponsor) during your first year in Québec.

Resources

The Carnets de route project contains the information needed for refugees and refugee claimants to settle in. We provide a limited number of key resources. For additional resources near you and depending on your needs, please see other resource directories already available in Québec, like 211 or The Welcome Guide by Welcome Collective.

We are not responsible for the availability of the services offered by the resources in Carnets de route. Please note that their contact information may differ from the information shown here. 

211

Multilingual – Information and referral service for social and community services

811 Info-Santé

Available 24/7 – Health advice and referrals

811 Info-Social

Available 24/7 – Social services advice and referrals

911

Available 24/7 – For immediate emergency assistance (police, ambulance, fire department, etc.)

AGIR Montréal

Multilingual – Support for LGBTQIA+ migrants

Book a medical appointment – Clic Santé

Book an appointment – Répertoire de ressources en santé et services sociaux – Government of Québec 

Canadian Orientation Abroad Participant Workbook – IOM

CAP santé mentale

Support, tools and grouping of organizations for loved ones of people with mental health issues

Complaints section or Ombudsman at different institutions 

Find an ombudsman to file a complaint about an institution

Find a SAAQSociété de l’assurance automobile du Québec service outlet – Government of Québec

Finding a CLSCLocal community service centre – Government of Québec

Finding a Doctor – The Welcome Guide – Welcome Collective

Greater Montréal – List of medical clinics that accept IFHPInterim Federal Health Program coverage

IFHPInterim Federal Health Program Toolkit – CERDACentre d’expertise sur le bien-être et l’état de santé physique des réfugiés et des demandeurs d’asile

Information about the IFHPInterim Federal Health Program

Intervention network for persons affected by organized violence (RIVOIntervention network for persons affected by organized violence

Mental health services for people covered by the IFHPInterim Federal Health Program , by referral only

La Maison Bleue

Greater Montréal – Support and perinatal services for pregnant people and families with children aged 0–5

List of hospitals in Québec

Emergency rooms available 24/7 

Ma grossesse service – Government of Québec

Multilingual – Pregnancy follow-up, support and information

Maison Multiethnique Myosotis

Greater Montréal – Multilingual – Mental health support

RAMQRégie de l’assurance maladie du Québec

Resources offering abortion services – Government of Québec

Service Quality and Complaints Commissioner at the health institution

If you experience discrimination or to file a complaint about a health institution

Suicide prevention

Available 24/7 – For crisis situations

Text: 535353

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