Carnets de route contains information specifically aimed at refugees and refugee claimants, as well as the people assisting them. Carnets de route is intended to help you with the process of settling in when you arrive and during your first few years in Québec.
With Carnets de route, you will enjoy an engaging experience: reliable, organized and accessible information about Québec society, steps to take, to-do lists, timelines, summary diagrams and much more!
Select whether you would like to view the website in English or French, then answer the following three questions to be directed to the right information.
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Refugee Claims
Accepted Refugee Claims
Refused Refugee Claims
Refugees
Resources
The Carnets de route project contains the information needed for refugees and refugee claimants to settle in. We provide a limited number of key resources. For additional resources near you and depending on your needs, please see other resource directories already available in Québec, like 211 or The Welcome Guide by Welcome Collective.
We are not responsible for the availability of the services offered by the resources in Carnets de route. Please note that their contact information may differ from the information shown here.
211
Multilingual – Information and referral service for social and community services
811 Info-Santé
811 Info-Social
911
Available 24/7 – For immediate emergency assistance (police, ambulance, fire department, etc.)
AGIR Montréal
Multilingual – Support for LGBTQIA+ migrants
Book a medical appointment – Clic Santé
Book an appointment – Répertoire de ressources en santé et services sociaux – Government of Québec
Canadian Orientation Abroad Participant Workbook – IOM
Multilingual
Participant Workbook: Canadian Orientation Abroad Participant Workbook – IOM
Audio Guide “O Canada – conversations dialogue”: Canadian Orientation Abroad: O-Canada Conversations
Mobile application “O Canada”: O Canada – App Store
CAP santé mentale
Support, tools and grouping of organizations for loved ones of people with mental health issues
Complaints section or Ombudsman at different institutions
Find an ombudsman to file a complaint about an institution
Find a SAAQSociété de l’assurance automobile du Québec service outlet – Government of Québec
Finding a CLSCLocal community service centre – Government of Québec
Finding a Doctor – The Welcome Guide – Welcome Collective
Greater Montréal – List of medical clinics that accept IFHPInterim Federal Health Program coverage
IFHPInterim Federal Health Program Toolkit – CERDACentre d’expertise sur le bien-être et l’état de santé physique des réfugiés et des demandeurs d’asile
Intervention network for persons affected by organized violence (RIVOIntervention network for persons affected by organized violence )
Mental health services for people covered by the IFHPInterim Federal Health Program , by referral only
La Maison Bleue
Greater Montréal – Support and perinatal services for pregnant people and families with children aged 0–5
List of hospitals in Québec
Ma grossesse service – Government of Québec
Multilingual – Pregnancy follow-up, support and information
Maison Multiethnique Myosotis
RAMQRégie de l’assurance maladie du Québec
Resources offering abortion services – Government of Québec
Service Quality and Complaints Commissioner at the health institution
If you experience discrimination or to file a complaint about a health institution
