Welcome to Carnets de route

Carnets de route contains information specifically aimed at refugees and refugee claimants, as well as the people assisting them. Carnets de route is intended to help you with the process of settling in when you arrive and during your first few years in Québec.

With Carnets de route, you will enjoy an engaging experience: reliable, organized and accessible information about Québec society, steps to take, to-do lists, timelines, summary diagrams and much more!

Select whether you would like to view the website in English or French, then answer the following three questions to be directed to the right information.

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Image of a permanent resident card — Example of a permanent resident card

Did you arrive in Canada with permanent residency?

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Image of a positive Notice of Decision from the IRB — Example of a positive Notice of Decision from the IRBImmigration and Refugee Board of Canada

Have you received the IRB’s decision after your hearing?

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Are you using a public computer?

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Your profile

Refugee Claims

You have made a refugee claim at a port of entry or from inside Canada. You are waiting for your hearing to determine whether you will be recognized as a refugee or person in need of protection.

Accepted Refugee Claims

After making a refugee claim in Canada, you have had your hearing and have been recognized as a refugee or person in need of protection. You can apply for permanent residency.

Refused Refugee Claims

You have had your hearing and have not been recognized as a refugee or person in need of protection. You are exploring the different options available to you.

Refugees

You arrived in Canada as a refugee and with permanent residency. You are being supported by a host organization or sponsorship group (sponsor) during your first year in Québec.

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Resources

The Carnets de route project contains the information needed for refugees and refugee claimants to settle in. We provide a limited number of key resources. For additional resources near you and depending on your needs, please see other resource directories already available in Québec, like 211 or The Welcome Guide by Welcome Collective.

We are not responsible for the availability of the services offered by the resources in Carnets de route. Please note that their contact information may differ from the information shown here.

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