Welcome to Carnets de route

Carnets de route contains information specifically aimed at refugees and refugee claimants, as well as the people assisting them. Carnets de route is intended to help you with the process of settling in when you arrive and during your first few years in Québec. 

 

With Carnets de route, you will enjoy an engaging experience: reliable, organized and accessible information about Québec society, steps to take, to-do lists, timelines, summary diagrams and much more!

 

Select whether you would like to view the website in English or French, then answer the following three questions to be directed to the right information.

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Image of a permanent resident card
Example of a permanent resident card
Did you arrive in Canada with permanent residency?
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Image of a positive Notice of Decision from the IRB
Example of a positive Notice of Decision from the IRBImmigration and Refugee Board of Canada
Have you received the IRBImmigration and Refugee Board of Canada ’s decision after your hearing?
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Your profile

Refugee Claims

You have made a refugee claim at a port of entry or from inside Canada. You are waiting for your hearing to determine whether you will be recognized as a refugee or person in need of protection.

Accepted Refugee Claims

After making a refugee claim in Canada, you have had your hearing and have been recognized as a refugee or person in need of protection. You can apply for permanent residency.

Refused Refugee Claims

You have had your hearing and have not been recognized as a refugee or person in need of protection. You are exploring the different options available to you.

Refugees

You arrived in Canada as a refugee and with permanent residency. You are being supported by a host organization or sponsorship group (sponsor) during your first year in Québec.

Resources

The Carnets de route project contains the information needed for refugees and refugee claimants to settle in. We provide a limited number of key resources. For additional resources near you and depending on your needs, please see other resource directories already available in Québec, like 211 or The Welcome Guide by Welcome Collective.

We are not responsible for the availability of the services offered by the resources in Carnets de route. Please note that their contact information may differ from the information shown here. 

Find a family organization – Confédération des organismes familiaux du Québec

Find an organization offering services to single-parent or blended families – Fédération des associations de familles monoparentales et recomposées du Québec

La Maison Bleue

Greater Montréal – Support and perinatal services for pregnant people and families with children aged 0–5

Ma grossesse service – Government of Québec

Multilingual – Pregnancy follow-up, support and information

Naître et grandir 

Information for future parents and parents of children aged 0–8

Première ressource – Aide aux parents

Workshops and mobile clinics on parenting and parent-child relationships

Tel-jeunes

Support for youth 

Phone, text and chat available

Text: 514-600-1002

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