Welcome to Carnets de route

Carnets de route contains information specifically aimed at refugees and refugee claimants, as well as the people assisting them. Carnets de route is intended to help you with the process of settling in when you arrive and during your first few years in Québec. 

 

With Carnets de route, you will enjoy an engaging experience: reliable, organized and accessible information about Québec society, steps to take, to-do lists, timelines, summary diagrams and much more!

 

Select whether you would like to view the website in English or French, then answer the following three questions to be directed to the right information.

I speak :
Image of a permanent resident card
Example of a permanent resident card
Did you arrive in Canada with permanent residency?
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Image of a positive Notice of Decision from the IRB
Example of a positive Notice of Decision from the IRBImmigration and Refugee Board of Canada
Have you received the IRBImmigration and Refugee Board of Canada ’s decision after your hearing?
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Are you using a public computer?
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Your profile

Refugee Claims

You have made a refugee claim at a port of entry or from inside Canada. You are waiting for your hearing to determine whether you will be recognized as a refugee or person in need of protection.

Accepted Refugee Claims

After making a refugee claim in Canada, you have had your hearing and have been recognized as a refugee or person in need of protection. You can apply for permanent residency.

Refused Refugee Claims

You have had your hearing and have not been recognized as a refugee or person in need of protection. You are exploring the different options available to you.

Refugees

You arrived in Canada as a refugee and with permanent residency. You are being supported by a host organization or sponsorship group (sponsor) during your first year in Québec.

Resources

The Carnets de route project contains the information needed for refugees and refugee claimants to settle in. We provide a limited number of key resources. For additional resources near you and depending on your needs, please see other resource directories already available in Québec, like 211 or The Welcome Guide by Welcome Collective.

We are not responsible for the availability of the services offered by the resources in Carnets de route. Please note that their contact information may differ from the information shown here. 

211

Multilingual – Information and referral service for social and community services

Academic Aid – The Refugee Centre

Help applying for a study permit, finding computers and post-secondary bursaries, etc.

Adult Learnline (Info Apprendre)

Support, listening and reference service in education (particularly on training offers)

Alloprof and Alloprof Parents 

Free academic support throughout Québec

Canadian Orientation Abroad Participant Workbook – IOM

Multilingual

 

Participant Workbook: Canadian Orientation Abroad Participant Workbook – IOM  

Audio Guide “O Canada – conversations dialogue”: Canadian Orientation Abroad: O-Canada Conversations 

Mobile application “O Canada”: O Canada – App Store 

    Classes and Workshops – The Welcome Guide – Welcome Collective 

    Greater Montréal – Affordable language classes and workshops

    Cost of education – Les cégeps du Québec

    Calculator for college studies in Québec

    Find a centre de services scolaires – Fédération des centres de services scolaires au Québec

    Find a daycare centre – Government of Québec

    Find a drop-in daycare centre – Association des haltes-garderies communautaires du Québec 

    Find a family community organization – Fédération québécoise des organismes communautaires Famille 

    Find a family organization – Confédération des organismes familiaux du Québec

    Find a perinatal resource centre – Réseau des CRP du Québec 

    Information for future parents and parents of children aged 0–2

    Find a social pediatrics centre – Alliance québécoise de la pédiatrie sociale en communauté  

    Support for youth and families in difficulty

    Find an organization offering services to single-parent or blended families – Fédération des associations de familles monoparentales et recomposées du Québec

    Finding a CLSCLocal community service centre – Government of Québec

    Info-Alpha 

    Find literacy classes (in French) or literacy and French classes

    Information kit | Government of Québec 

    Multilingual – Pamphlets about the school system for immigrant parents

    Main website in French only

    Inforoute FPT – Compétences Québec

    Information about vocational and technical training in Québec

    Naître et grandir 

    Information for future parents and parents of children aged 0–8

    Québec school system tool – TCRITable de concertation des organismes au service des personnes réfugiées et immigrantes  

    Multilingual – Series of videos. Some information may not be up to date. 

      Tel-jeunes

      Support for youth 

      Phone, text and chat available

      Text: 514-600-1002

      Tel-jeunes – Parents 

      Support for parents of youth

      Phone and chat available

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        Last update : November 2023
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