Welcome to Carnets de route

Carnets de route contains information specifically aimed at refugees and refugee claimants, as well as the people assisting them. Carnets de route is intended to help you with the process of settling in when you arrive and during your first few years in Québec. 

 

With Carnets de route, you will enjoy an engaging experience: reliable, organized and accessible information about Québec society, steps to take, to-do lists, timelines, summary diagrams and much more!

 

Select whether you would like to view the website in English or French, then answer the following three questions to be directed to the right information.

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Image of a permanent resident card
Example of a permanent resident card
Did you arrive in Canada with permanent residency?
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Image of a positive Notice of Decision from the IRB
Example of a positive Notice of Decision from the IRBImmigration and Refugee Board of Canada
Have you received the IRBImmigration and Refugee Board of Canada ’s decision after your hearing?
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Are you using a public computer?
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Your profile

Refugee Claims

You have made a refugee claim at a port of entry or from inside Canada. You are waiting for your hearing to determine whether you will be recognized as a refugee or person in need of protection.

Accepted Refugee Claims

After making a refugee claim in Canada, you have had your hearing and have been recognized as a refugee or person in need of protection. You can apply for permanent residency.

Refused Refugee Claims

You have had your hearing and have not been recognized as a refugee or person in need of protection. You are exploring the different options available to you.

Refugees

You arrived in Canada as a refugee and with permanent residency. You are being supported by a host organization or sponsorship group (sponsor) during your first year in Québec.

Resources

The Carnets de route project contains the information needed for refugees and refugee claimants to settle in. We provide a limited number of key resources. For additional resources near you and depending on your needs, please see other resource directories already available in Québec, like 211 or The Welcome Guide by Welcome Collective.

We are not responsible for the availability of the services offered by the resources in Carnets de route. Please note that their contact information may differ from the information shown here. 

211

Multilingual – Information and referral service for social and community services

Academic Aid – The Refugee Centre

Help applying for a study permit, finding computers and post-secondary bursaries, etc.

Adult Learnline (Info Apprendre)

Support, listening and reference service in education (particularly on training offers)

Alloprof and Alloprof Parents 

Free academic support throughout Québec

Canadian Orientation Abroad Participant Workbook – IOM

Classes and Workshops – The Welcome Guide – Welcome Collective 

Greater Montréal – Affordable language classes and workshops

Cost of education – Les cégeps du Québec

Calculator for college studies in Québec

Find a centre de services scolaires – Fédération des centres de services scolaires au Québec

Find a daycare centre – Government of Québec

Find a drop-in daycare centre – Association des haltes-garderies communautaires du Québec 

Find a family community organization – Fédération québécoise des organismes communautaires Famille 

Find a family organization – Confédération des organismes familiaux du Québec

Find a perinatal resource centre – Réseau des CRP du Québec 

Information for future parents and parents of children aged 0–2

Find a social pediatrics centre – Alliance québécoise de la pédiatrie sociale en communauté  

Support for youth and families in difficulty

Find an organization offering services to single-parent or blended families – Fédération des associations de familles monoparentales et recomposées du Québec

Finding a CLSCLocal community service centre – Government of Québec

Info-Alpha 

Find literacy classes (in French) or literacy and French classes

Information kit | Government of Québec 

Multilingual – Pamphlets about the school system for immigrant parents

Main website in French only

Inforoute FPT – Compétences Québec

Information about vocational and technical training in Québec

Naître et grandir 

Information for future parents and parents of children aged 0–8

Québec school system tool – TCRITable de concertation des organismes au service des personnes réfugiées et immigrantes  

Tel-jeunes

Support for youth 

Phone, text and chat available

Text: 514-600-1002

Tel-jeunes – Parents 

Support for parents of youth

Phone and chat available

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