You will find answers to your questions about how to use the Carnets de route website and its various features. This page will be updated regularly.
Welcome to Carnets de route
Carnets de route contains information specifically aimed at refugees and refugee claimants, as well as the people assisting them. Carnets de route is intended to help you with the process of settling in when you arrive and during your first few years in Québec.
With Carnets de route, you will enjoy an engaging experience: reliable, organized and accessible information about Québec society, steps to take, to-do lists, timelines, summary diagrams and much more!
Select whether you would like to view the website in English or French, then answer the following three questions to be directed to the right information.
Did you arrive in Canada with permanent residency?
Have you received the IRBImmigration and Refugee Board of Canada
’s decision after your hearing?
Your profile
Refugee Claims
You have made a refugee claim at a port of entry or from inside Canada. You are waiting for your hearing to determine whether you will be recognized as a refugee or person in need of protection.
Accepted Refugee Claims
After making a refugee claim in Canada, you have had your hearing and have been recognized as a refugee or person in need of protection. You can apply for permanent residency.
Refused Refugee Claims
You have had your hearing and have not been recognized as a refugee or person in need of protection. You are exploring the different options available to you.
Refugees
You arrived in Canada as a refugee and with permanent residency. You are being supported by a host organization or sponsorship group (sponsor) during your first year in Québec.
Technical support
How do I switch profiles?
Click on the “Refugee Claims,” “Accepted Refugee Claims” or “Refugees” button at the bottom right of the page.
You can select the option “Change my answers” and answer the initial questions again.
How do I view different profiles at the same time?
To access two different profiles at the same time, use a private browsing window or delete your browsing history and answer the questions on the website again.
How do I find the items I have bookmarked as Favourites?
Click on the pink bookmark 
at the bottom right of the page. You will be directed to the Favourites page, where you will find the items you have bookmarked.
How do I remove an item from Favourites?
On the Favourites page, click on the pink bookmark next to the item you wish to remove.
I am having a printing issue. What do I do?
Check that your printer is plugged in and connected to your device. Your print settings will be the same as usual.
I can’t find the information I am looking for.
You have different options to find the information.
1-Click on the yellow magnifying glass 
at the top of the page. You will then be directed to the “Search” page. You can type the search term(s) into the search bar.
2-Click on MENU 
at the top right of the page. You can try to find the information you need using the themed section names.
I am having trouble finding a themed section page.
Don’t hesitate to use the menu at the top right of your page. The menu is available at all times while browsing the Carnets de route website and is where you can find all the themed sections of Carnets de route.
How do I switch from one themed section to another?
Don’t hesitate to use the menu at the top right of your page. The menu is available at all times while browsing the Carnets de route website and is where you can find all the themed sections of Carnets de route.
My Favourites and the check marks on my To-Do Lists disappear every time I log in again.
This is normal if you are using a private browser and/or a public computer.
How do I change the display language of Carnets de route?
Click on the “EN” or “FR” shortcut at the top right of the page. You can also use your browser’s automatic translation function. Click on More Languages at the top of the page to find out how to activate automatic translation.
