Welcome to your Refugee Claimant profile. Carnets de route is a single platform that contains the essential information and different steps you need to take to settle in Québec.
Welcome to Carnets de route 
Carnets de route contains information specifically aimed at refugees and refugee claimants, as well as the people assisting them. Carnets de route is intended to help you with the process of settling in when you arrive and during your first few years in Québec.
With Carnets de route, you will enjoy an engaging experience: reliable, organized and accessible information about Québec society, steps to take, to-do lists, timelines, summary diagrams and much more!
Select whether you would like to view the website in English or French, then answer the following three questions to be directed to the right information.
Did you arrive in Canada with permanent residency?
Have you received the IRBImmigration and Refugee Board of Canada ’s decision after your hearing?
Your profile
Refugee Claims
You have made a refugee claim at a port of entry or from inside Canada. You are waiting for your hearing to determine whether you will be recognized as a refugee or person in need of protection.
Accepted Refugee Claims
After making a refugee claim in Canada, you have had your hearing and have been recognized as a refugee or person in need of protection. You can apply for permanent residency.
Refused Refugee Claims
You have had your hearing and have not been recognized as a refugee or person in need of protection. You are exploring the different options available to you.
Refugees
You arrived in Canada as a refugee and with permanent residency. You are being supported by a host organization or sponsorship group (sponsor) during your first year in Québec.
How to use Carnets de route
Here are the main dynamic features of the Carnets de route website. For full details, see the Carnets de route User Guide.
Sections of text, to-do list items and resources can be bookmarked by clicking on the pink bookmark.
On the Favourites page, you will easily find the items you have bookmarked.
The To-Do Lists provide a clear summary of the different steps you need to take, depending on your situation. They can be found at the end of the themed sections on the website and in the PDF version of Carnets de route.
On the Resources page, you will find contact information for various resources that can support you.
Contact these resources directly to find out more
Carnets de route
You will find the information you need to settle in Québec in the different themed sections below.
